Refund policy

A full refund will be offered to our customers if an item is faulty, not as described or not fit for purpose. Returns are accepted for…

Items that arrive on delivery in a damaged condition that cannot either be repaired or replaced beforehand. If your item is not been repaired or replaced within an acceptable time frame you may be entitled to a refund.

 Any goods accepted upon delivery will be deemed to have been inspected and of acceptable condition and quality. We DO NOT and are not under any obligation to refund you if…

  • You damaged an item by trying to repair it yourself or by getting someone else to do it for you.
  • You have otherwise damaged the item.
  • You purchased the item aware of any faults it may have when you bought it.
  • You no longer want the item (for example because it’s the wrong colour or size.)

It is the customer’s sole responsibility to ensure that their home is accessible for delivery and that all items bought are measured in order to fit in their house. Online customers have the right to a time period of 14 days in order to cancel their order. Once we have been informed of this, customers have 14 days in order to return this item to us. We will collect but maintain the right to refuse our customers this courtesy and charges may apply.

We endeavour to refund you completely as soon as possible, once we have received the item/items back in their original condition. This will take place within 14 days. Refunds are given using the same payment method that you have used in order to make the purchase of the return in the first place. If they are found to be damaged charges may apply and this will charge will be excluded from your refund. Customers are obligated and have a duty of care to look after the product in question during the period of cancellation.

Proof of purchase may be requested and required. For hygiene reasons, divan sets and mattresses cannot be returned, unless defective. Once opened these items are excluded from the 14-day cooling-off period.

Products that are made to order, bespoke, or purchased in bulk are not subject to the cooling off period. Examples of this include:

  • Upholstery with which a specific fabric choice has been chosen.
  • Beds and other furniture that has been made according to your specific requirements and measurements.

We may require an inspection of the item and photos of the fault before a repair or replacement or refund is accepted. Any returned item must be returned in the same condition as it was received. Please, if possible provide your return in its original packaging. We reserve the right to decline your order if…

  • We do not deliver in your area
  • We have insufficient stock levels of the item or items requested.
  • An item on our website was incorrectly photographed, described or priced.
  • The customer’s payment method is not authorised.

The majority of our products are fully assembled when sold. Assembly charges may apply otherwise. Please check at time of purchase. Many circumstances such as the camera being used and batching can affect the colouring of an item in a picture and thus, we cannot guarantee the complete accuracy of the pictures and photographs on our website. However, we endeavour to display as accurately as possible the colours of our products on our website. Likewise, all measurements are approximate.

Colours of our furniture, fabric, leathers and wood are shown as a guide and cannot be guaranteed. The shading of these items may vary. Especially when it comes to natural wood, with which no product colouring is exactly the same.

Where possible please visit our showroom at 11 Dromore Street Banbridge, Co Down, Northern Ireland, BT32 4PH.

You may experience changes within our website between time to time as it is being constantly updated and with prices increasing within the industry more and more frequently, our website may be subject to inaccuracies and errors. We aim to, however, keep our website up to date and accurate. We will not be held liable and do not offer compensation for any inconsistencies and errors within our website.