Complaint Policy

If you have a complaint or are dissatisfied with our standard of service, or a product you have purchased, please feel free to contact us via Facebook messenger or by email at jmccourtsfurniture@hotmail.co.uk   Complaints can also be received by calling us on 028 406 22997 between the hours of 10:00 – 17:00 Monday to Saturday. We welcome all complaints as we endeavour to provide an excellent service to all our customers and we aim to continuously improve our service, products and procedures.

It is our responsibility to supply goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us, via the above.

Please include your name and your full address previously given at time of purchase when applicable. Also, please provide us with as much details as possible of the issue at hand.

If there is a problem with an item purchased, photographs may be requested. These will be forwarded on to our suppliers in order to get the item repaired or replaced ASAP.

We endeavour to resolve any issues ASAP. We aim to do this within 30 days, however this all depends on the issue and the product respectively.

We reserve the right to decline your order if…

1. We do not deliver in your area
2. We have insufficient stock levels of the item or items requested.
3. An item on our website was incorrectly photographed, described or priced.
4. The customer’s payment method is not authorised.