Complaint Policy

If you have a complaint or are dissatisfied with our standard of service, or a product you have purchased, please feel free to contact us via Facebook messenger or by email at jmccourtsfurniture@hotmail.co.uk   Complaints can also be received by calling us on 028 406 22997 between the hours of 10:00 – 17:00 Monday to Saturday. We welcome all complaints as we endeavour to provide an excellent service to all our customers and we aim to continuously improve our service, products and procedures.

It is our responsibility to supply goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us, via the above.

Please include your name and your full address previously given at time of purchase when applicable. Also, please provide us with as much details as possible of the issue at hand.

If there is a problem with an item purchased, photographs may be requested. These will be forwarded on to our suppliers in order to get the item repaired or replaced ASAP.

We endeavour to resolve any issues ASAP. We aim to do this within 30 days, however this all depends on the issue and the product respectively.

We reserve the right to decline your order if…

  1. We do not deliver in your area
  2. We have insufficient stock levels of the item or items requested.
  3. An item on our website was incorrectly photographed, described or priced.
  4. The customer’s payment method is not authorised.

 

Bedroom Furniture Sets

Bedroom furniture sets including beds, bed side tables, drawers, wardrobes all with... 

Sets & Suits

Explore our popular furniture sets for bedrooms, living rooms and dining rooms.

Arundel

Sophisticated black furniture.

Full Arundel Collection

Amberly

Modern, vintage white furniture for your home.

Amberly Bedroom Range

Breeze

Beautiful wood & simple curves and a cosy effect.

Breeze Range

Camille

Modern baroque furniture.

Camille Range

New Trinity

Beautiful wooden furniture with a twist.

Full New Trinity Range

Nova

Silver design with square edges.

Full Nova Range

Salisbury

Gorgeous wood & a warming design.

Full Salisbury Range

Salisbury Lite

Salisbury Range with beautiful handles.

Full Salisbury Lite Range

Carmen

Beautiful countryhouse-style furniture.

Full Carmen Range

Jessica

Luxurious, vintage-inspired furniture.

Full Jessica Range

Lagan

Gorgeous clear lines & a modern finish.

Full Lagan Range

Mabel

Elegant and luxurious Mabel range.

Full Mabel Range

Tulsa

Dark wood, vintage flair & a modern design.

Full Tulsa Range

Rosa

1920s flair with a modern twist.

Full Rosa Range

Bordeaux

Clean, simple & stylish.

Full Bordeaux Range

Belvedere

Modern furniture that transforms your rooms.

Full Belvedere Range

Hampstead

A relaxed modern furniture collection with gentle curves.

Full Hampstead Range

Manhattan

Beautiful furniture, hand crafted from solid oak.

Full Manhattan Range

Ferndale

A classic design with a sturdy look and feel.

Full Ferndale Range

Luna

A clean and minimalist furniture design.

Full Luna Range

Orlando

1920s inspired modern furniture.

Full Orlando Range

Harrogate

Elegance with vintage flair.

Full Harrogate Range