Consumers have the right to cancel any product within 14 days, starting the day on which, the goods come into the physical possession of the consumer or the person with which we have been requested to deliver the goods to. This is know as the ‘cooling off period’ which applies to online sales only. In such cases, a full refund will be made within 14 days from the day after we have been informed of the cancellation and the product has been received back to us in its original condition. Reimbursements will be given using the same payment method used by the customer originally. However, for anything other than local delivery a small deduction will be taken from your refund. Deductions will also be made in such circumstances where in which our staff has built your furniture for you and for any packaging removed by either yourself or are staff by your request. This is in compliance with the Consumer Contracts Regulations 2013.
Customers are obligated and have a duty of care to look after the product in question during the period of cancellation. Proof of purchase may be requested.
Consumers have no right to cancel bespoke items that are made to the customer’s specific specifications or are personalised. For example, a bed or mattress made to your requested measurements or a sofa made with your specific choice of fabric/fabrics. This is unless they are unfit for purpose or arrive damaged.
In addition customers lose their right to cancel if they:
- Unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons. Example, Mattresses.
- Combine goods with other goods after delivery so that they become inseparable
- In any way damage the product or products, thus devaluing them or making them unsuitable for resale. We may still accept back a product that you have damaged at a reduced refund depending.
It is the customers sole responsibility to send the goods back to us in the same condition as they where received. However, we are more than happy to collect the item or items at a cost. We remain the right to refuse this courtesy. Customers must return any cancelled items within 14 days of cancellation.
Pick up fees for returned items depend on the item or items and distance for pick up. We will contact you once informed of a cancellation to let you know. Delivery charge is based on the size of the product being delivered or picked up and the distance we are required to travel.
Under the consumers act 2015, a consumer has a civil short term right to reject an item if it is deemed to be of unsatisfactory quality, unfit for purpose or not as described. The consumer can get a full refund; however, this right is short term and is limited to 30 days from the date of purchase. Thereafter, if a fault appears within the first 6 months of purchase, the consumer is entitled to a repair or replacement. In this case, a deduction may also be made from your refund if you have required our staff to build your furniture for you.
If there is a problem with an item purchased, photographs and/or an inspection may be requested. These will be forwarded on to our suppliers in order to get the item repaired or replaced ASAP.
We endeavour to resolve any issues ASAP. We aim to do this within 30 days, however this all depends on the issue and the product respectively.
Any goods accepted upon delivery will be deemed to have been inspected and of acceptable condition and quality. We DO NOT and are not under any obligation to refund you if…
- You damaged an item by trying to repair it yourself or by getting someone else to do it for you.
- You have otherwise damaged the item.
- You purchased the item aware of any faults it may have when you bought it.
- You no longer want the item, after the time of the cooling off period mentioned above (this cooling off period is for online sales only). For example, because it’s the wrong colour or size or you just no longer like it.
It is the customer’s sole responsibility to ensure that their home is accessible for delivery and that all items bought are measured in order to fit in their house.
We reserve the right to decline orders if…
- We do not deliver in your area
- We have insufficient stock levels of the item or items requested.
- An item on our website was incorrectly photographed, described or priced.
- The customer’s payment method is not authorised.
The majority of our products are fully assembled when sold. Assembly charges may apply otherwise. Please check at time of purchase. Many circumstances such as the camera being used and batching can affect the colouring of an item in a picture and thus, we cannot guarantee the complete accuracy of the pictures and photographs on our website. However, we endeavour to display as accurately as possible the colours of our products on our website. Likewise, all measurements are approximate.
Colours of our furniture, fabric, leathers and wood are shown as a guide and cannot be guaranteed. The shading of these items may vary. Especially when it comes to natural wood, with which no product colouring is exactly the same.
Where possible please visit our showroom at 11 Dromore Street Banbridge, Co Down, Northern Ireland, BT32 4PH.
You may experience changes within our website between time to time as it is being constantly updated and with prices increasing within the industry more and more frequently, our website may be subject to inaccuracies and errors. We aim to, however, keep our website up to date and accurate. We will not be held liable and do not offer compensation for any inconsistencies and errors within our website.
In addition, you can email us here: firstname.lastname@example.org
or additional by completing the complaint form here – https://form.jotform.com/